Customer Complaints Specialist (Coruño)

Position Overview

Axalta is a leader in the coatings industry, engineering solutions that protect products from heat, light, corrosion, abrasion, moisture, and chemicals while adding color and durability. The company operates in two segments—Performance Coatings and Mobility Coatings—serving markets worldwide.

We are currently looking for a Customer Complaints Specialist to join our facility in Asturias, Spain. This role manages the end‑to‑end handling of customer complaints across phone, email, and internal tools, ensuring timely resolution, identifying root causes, and driving continuous improvement to enhance customer satisfaction.

Key Responsibilities

• Manage the full lifecycle of customer complaints: acknowledgement, investigation, resolution, and response within defined timelines.
• Analyze complaint trends, identify root causes, and propose corrective actions.
• Collaborate with Customer Service, Logistics, and cross‑functi...