Customer Communication Coach Lead

LizardBear Tasking, Inc. (PEZA) is seeking a Communications Coach Leader to design, implement, and lead a comprehensive coaching framework for our customer-facing teams. You will audit interactions, develop a playbook, and drive targeted coaching across 1-on-1 and group settings.

Your role requires strong communication, coaching expertise, and ability to align QA metrics with operational KPIs. You will support agents across chat, email, and voice, with flexible shifts in a dynamic outsourcing