Customer-Centric Team Lead: Performance & Growth

WNS in Durban, KwaZulu-Natal is seeking a driven leader to manage a team of Senior Associates in a high-performance contact center environment. The role involves supporting staff to achieve KPIs, engaging stakeholders, and using analytical insights to enhance team performance while ensuring productivity.

The ideal candidate should have at least 2 years of experience in the BPO sector and a strong understanding of management principles, along with a capability for problem-solving and strategic thinking.