Customer-Centric Member Services Lead
E
Eau Claire Athletic Club
📍 calgary, ab, Canada
Job Description
Champion member satisfaction as a Member Services Lead. Ensure seamless front desk operations while enhancing engagement initiatives and training front desk teams.
This full-time role involves direct supervision of staff to uphold service excellence in member interactions. You will play a crucial role in addressing inquiries and implementing retention strategies in collaboration with the Membership Manager. The position demands keen attention to detail while maintaining operational compliance and accuracy.
Key Responsibilities:
• Serve as the main contact for member issues
• Supervise and develop front desk team members
• Ensure adherence to guest pass policies and membership changes
• Analyze member data to inform engagement strategies
• Assist with events and member programs administration
Requirements:
• Minimum 2 years in customer service or hospitality
• Supervisory experience is a plus
• Strong problem-solving and communication skills
• Profici...
This full-time role involves direct supervision of staff to uphold service excellence in member interactions. You will play a crucial role in addressing inquiries and implementing retention strategies in collaboration with the Membership Manager. The position demands keen attention to detail while maintaining operational compliance and accuracy.
Key Responsibilities:
• Serve as the main contact for member issues
• Supervise and develop front desk team members
• Ensure adherence to guest pass policies and membership changes
• Analyze member data to inform engagement strategies
• Assist with events and member programs administration
Requirements:
• Minimum 2 years in customer service or hospitality
• Supervisory experience is a plus
• Strong problem-solving and communication skills
• Profici...