Customer Care Team Leader ( Voice - Non Voice ) - (BPO)
Jadeer
📍 Cairo, Cairo Governorate, Egypt
Job Description
Jadeer is hiring a Customer Care Team Leader (Voice – Non Voice) on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company operating in the digital payments and consumer finance sector across the Middle East. Through strategic partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance purchasing power and create seamless customer experiences.
Job Title: Customer Care Team Leader (Voice – Non Voice)
Key Responsibilities
Lead and manage a team of customer care advisors across voice and non-voice channels.
Monitor daily operations to ensure service quality, productivity, and KPI achievement.
Provide coaching, mentoring, and performance feedback to drive continuous improvement.
Handle escalated customer complaints and complex cases, ensuring timely resolution.