Customer Care Team Leader

Lyreco Group

📍 Telford, England, United Kingdom

Full-time Supervisors of Office and Administrative Support Workers

Job Description

Customer Service Team Leader

Salary – TBC

Telford Head Office – office based.

Monday-Friday (9am – 5.30pm)

We have an exciting opportunity for you to become a Customer Service Team Leader in our award-winning Customer Care department, based at our Telford Head office. At Lyreco, providing every customer with an excellent quality service is our number one priority, due to our on-going commitment to our customers.

If you are passionate about delivering a best-in-class customer experience to drive loyalty and sales, have previous demonstrable experience of managing a large team and the ability to gain trust and respect of others then this could be the ideal role for you.

As a Customer Service Team Leader your responsibilities will be:

  • To manage the day-to-day activity and development of a team of customer care advisors, within the WISE customer care team.
  • To monitor key activities are to ensur...
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