Job Description
Customer Care Supervisor
Location: Englewood, CO
Work Schedule: 100% On-Site | Monday–Friday, 9:00 AM–6:00 PM MST
Industry: Mortgage Servicing | Financial Services | Banking | Customer Experience
About the Opportunity
A well-established financial services organization is seeking a Customer Care Supervisor to lead a team within its customer contact center. This is an excellent opportunity for a strong people leader who is passionate about coaching, mentoring, and delivering an exceptional customer experience.
The ideal candidate will have prior contact center leadership experience and a proven ability to develop employees, drive performance, resolve escalations, and identify opportunities for continuous improvement. Experience within banking, mortgage servicing, loan servicing, or financial services is a plus but not required.
Key Responsibilities
+ Lead, coach, and develop a team of 7–10 Customer Care Representatives
+ Provide oversight and suppor...
Location: Englewood, CO
Work Schedule: 100% On-Site | Monday–Friday, 9:00 AM–6:00 PM MST
Industry: Mortgage Servicing | Financial Services | Banking | Customer Experience
About the Opportunity
A well-established financial services organization is seeking a Customer Care Supervisor to lead a team within its customer contact center. This is an excellent opportunity for a strong people leader who is passionate about coaching, mentoring, and delivering an exceptional customer experience.
The ideal candidate will have prior contact center leadership experience and a proven ability to develop employees, drive performance, resolve escalations, and identify opportunities for continuous improvement. Experience within banking, mortgage servicing, loan servicing, or financial services is a plus but not required.
Key Responsibilities
+ Lead, coach, and develop a team of 7–10 Customer Care Representatives
+ Provide oversight and suppor...