Customer Care Specialist

Your newpany

A fast-growing and customer-focused organisation based in Coventry is looking to recruit a Customer Care Advisor to join its expanding team. Due to continued growth and success, this business is investing heavily in its customer experience function and is seeking passionate individuals who aremitted to delivering excellent service. With a supportive culture and genuine opportunities for career progression, this is an exciting time to join thepany.

Your new role

As a Customer Care Advisor, you will be the first point of contact for customers, providing outstanding support and ensuring all enquiries are resolved efficiently and professionally. You will be responsible for managing customer interactions across various channels, building positive relationships, and delivering a seamless customer experience.

Handling customer enquiries via telephone, email, and online channels.

Resolving customer queries and providing timely updates.

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