Drive a professional internal and external Customer Focused culture within the business area and the organisation.
Establish and maintain key customer relationships through effective communication.
In a customer centric manner, respond to information requests and find solutions to resolve queries. Complete end-to-end case management, ideally on a first call resolution basis. Respond to difficult customer queries and if unable to resolve, seek support from the Team Leader.
Receive and respond to information in an omnichannel environment (i.e., phone, email, and social media) tailoring the communication approach to various channels and customers
Prioritise and complete allocated work
Operate a large variety of systems, adjusting work sequence and or ither variables to improve efficiency and provide excellent customer experiences
Development of personal; capabilities by engaging i...