Job Description
Description
The following essential functions provide a comprehensive overview of the responsibilities and expectations for the Customer Care Representative role. Overall, these functions support operational excellence, customer satisfaction, and effective communication between customers and internal teams.
• Work independently while effectively managing workload, priorities, and deadlines with minimal supervision
• Process and confirm orders with all pertinent information in a timely manner
• Provide customers with accurate updates on order status, ensuring expectations are clearly set
• Address customer concerns, complaints professionally and efficiently. Initiate internal cases when necessary to document concerns, coordinate investigations, and drive issues through to successful resolution.
• Process customer returns, replacement orders, and credit requests accurately and in accordance with company procedures
• Work closely with Operations and other internal de...
The following essential functions provide a comprehensive overview of the responsibilities and expectations for the Customer Care Representative role. Overall, these functions support operational excellence, customer satisfaction, and effective communication between customers and internal teams.
• Work independently while effectively managing workload, priorities, and deadlines with minimal supervision
• Process and confirm orders with all pertinent information in a timely manner
• Provide customers with accurate updates on order status, ensuring expectations are clearly set
• Address customer concerns, complaints professionally and efficiently. Initiate internal cases when necessary to document concerns, coordinate investigations, and drive issues through to successful resolution.
• Process customer returns, replacement orders, and credit requests accurately and in accordance with company procedures
• Work closely with Operations and other internal de...