Customer Care Quality & Analytics Specialist

FedEx Express México is seeking a Customer Care Solutions Specialist Associate in Cuautitlán, Mexico, to support call quality, tracking, and closing the loop on customer inquiries. The ideal candidate has a Bachelor's degree or equivalent with English proficiency and at least one year of experience; strong analytical, planning, and problem-solving skills are essential.

The role also entails knowledge management input, quality assurance, workforce management tasks, and adherence to scheduling to