Customer Care Operations, Supervisor – Hybrid
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The Cigna Group
📍 Lake Mary, FL, United States
Job Description
The Customer Care Operations Supervisor leads a team to ensure a seamless and high-quality customer experience throughout the order cycle. This role involves overseeing daily operations, managing customer interactions, and driving team performance and operational excellence in a hybrid work environment.
**Duties & Responsibilities**
+ Leadership and team development: The supervisor leads, coaches, and develops a multi-level customer care team, fostering accountability, collaboration, and continuous improvement while managing hiring, training, and employee engagement.
+ Customer experience and service delivery: Responsibilities include managing inbound and outbound customer communications, ensuring timely and professional resolution of inquiries, acting as an escalation point, and maintaining service standards.
+ Order management and operational support: The role oversees end-to-end order activities such as entry, validation, fulfillment support, cancellations, s...
**Duties & Responsibilities**
+ Leadership and team development: The supervisor leads, coaches, and develops a multi-level customer care team, fostering accountability, collaboration, and continuous improvement while managing hiring, training, and employee engagement.
+ Customer experience and service delivery: Responsibilities include managing inbound and outbound customer communications, ensuring timely and professional resolution of inquiries, acting as an escalation point, and maintaining service standards.
+ Order management and operational support: The role oversees end-to-end order activities such as entry, validation, fulfillment support, cancellations, s...