Job Description
Customer Care Manager
Location: Bracknell, Berkshire, GB / Kortrijk, BE
Role Overview
As a Customer Care Manager, you are responsible for overseeing the end-to-end performance of field service delivery across the UKI and Nordics region. You will lead and develop service teams, ensure high customer satisfaction, drive service revenue, and continuously improve processes, tools, and operational efficiency.
Key Responsibilities
Service Delivery & Operations
- Manage and monitor daily field service operations to ensure high-quality service delivery.
- Track performance through KPIs, dashboards, and scorecards to enhance customer satisfaction.
- Ensure consistent service delivery, including work performed by third-party partners or dealers.
- Lead, coach, and develop a regional service team.
- Define workforce needs and manage resource allocation effectively.
- Drive capability building ...