Job Description
M/I Homes seeks a Customer Care Manager to ensure exceptional post-closing service and inspections for our new homes. This role is vital in supporting customer satisfaction through effective communication and hands-on problem-solving.
The Customer Care Manager will perform critical customer visits and home inspections in line with company policies. You will handle work orders, coordinate subcontractor schedules, and remain engaged with customers about work order status. Strong customer service and knowledge of home-building practices are essential to succeed in this position.
Key Responsibilities:
• Conduct Post Closing Customer Visits and home inspections
• Address customer needs through work orders and problem-solving
• Schedule subcontractors for required repairs and services
• Monitor subcontractor efficiency and quality of work
• Manage service vehicle inventories and necessary materials
Requirements:
• Hig...
The Customer Care Manager will perform critical customer visits and home inspections in line with company policies. You will handle work orders, coordinate subcontractor schedules, and remain engaged with customers about work order status. Strong customer service and knowledge of home-building practices are essential to succeed in this position.
Key Responsibilities:
• Conduct Post Closing Customer Visits and home inspections
• Address customer needs through work orders and problem-solving
• Schedule subcontractors for required repairs and services
• Monitor subcontractor efficiency and quality of work
• Manage service vehicle inventories and necessary materials
Requirements:
• Hig...