Job Description
Account Management
- Serve as the primary contact for assigned customer accounts.
- Build and maintain strong, long-term relationships with customers via F2F interaction.
- Understand customer needs, business goals, and challenges to provide appropriate solutions.
- Conduct regular follow-ups and account reviews to ensure customer satisfaction.
Customer Retention
- Monitor customer engagement to identify retention risks.
- Proactively address concerns and resolve complaints to prevent churn.
- Gather customer feedback and recommend improvements to services and processes.
- Maintain high levels of customer satisfaction and loyalty.
Upselling& Cross-Selling
- Identify opportunities to upsell additional products, services, or upgrades.
Customer Support & Administration
- Respond to customer inquiries via phone, email, chat, or other channels.
- Follow up...