Job Description
About this role
Carrier Commercial Services is hiring a Customer Care Associate who can strive for 100% customer retention. The focus of this role is to interact with customers in face-to-face meetings to ensure alignment between customer needs and service agreement deliverables. Establishes and maintains long-term trust relationship with assigned accounts and ensures a very high degree of customer satisfaction. The Customer Care Associate is expected to be the point of contact for all customers’ issues. Identifies and coordinates efforts between sales and operations to resolve customer issues. Evaluates and identifies specific positive and negative processes to improve satisfaction and reduce customer problems and promotes the use of additional services and products and provides sales leads.
This role is a great fit for someone who excels at building relationships, has outstanding customer service and enjoys working with cross-functional teams. Thi...