Customer Care Agent - German Speaker

Do you enjoy helping people and want to be a part of unforgettable travel experiences? Our Customer Care team in Palma is growing, and we are looking for proactive individuals who thrive in a dynamic and international environment.

Main Responsibilities

• Handling inbound calls from tourists and agencies with a solution-oriented mindset
• Assisting with hotel reservations and service-related queries
• Confirming transfer schedules
• Supporting customers with incidents (lost items, changes, special requests, etc.)
• Managing emergencies with professionalism and empathy
• Providing accurate and helpful information

Requirements

• Minimum experience of one year in a similar position.
• Customer service oriented.
• Fluent English and Spanish, writing and speaking.
• Intermediate level of German. Other languages will be valued.
• Flexible working schedule. Availabl...