Job Description
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Position Summary:
TheCustomer Care Advocateserves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness
An Advocate II will resolve issues with limited authority and offer solutions within the Customer Care department guidelines. ACCAis proficient in MCS eBusiness tools and utilizes them to handle transactions and provide customer solutions to inquiries regarding product or order information.CCA has expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries.
Major Responsibilities:
Dedication to 80-20 overserve strategies ...