Customer Care Coordinator
Northampton
£14.00 - £14.50 per hour
Full-time
Long term role
Key Responsibilities
Managing customer enquiries and logging defects reported by homeownersCoordinating repairs and remedial works with subcontractors and site teamsScheduling appointments and arranging access for inspections and repairsLiaising with customers, contractors, and internal departments to provide updates on outstanding issuesMonitoring open cases and ensuring defects are resolved within agreed timescalesManaging NHBC and warranty-related cases where requiredMaintaining accurate records and updating internal systemsClosing completed jobs and ensuring customer satisfaction is achieved Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy an...