Job Description
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Manage incoming calls, chats, messages, and emails across multiple channels
Identify customer needs and deliver effective solutions to ensure high satisfaction
Build long-term, trust-based relationships through clear and engaging communication
Provide accurate and complete information using approved tools and processes
Meet individual and team performance targets, including case handling quotas
Maintain detailed records of customer interactions and manage customer accounts
Follow internal communication procedures, guidelines, and policies.
REQUIREMENTS:
Native/fluent in Dutch both verbal and written. Fluent in Engl...