Customer Activity Assistant (Outdoor Instructor)

Go Ape

📍 earl sterndale, england, United-Kingdom

Full-time Other

Job Description

At Go Ape you'll work amongst some great teams in a rewarding role, where you'll learn a whole bunch of enhanced skills such as customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!

What you’ll be doing

  • Welcoming customers and providing customer WOW whilst preparing them for activity; fitting, removing and inspecting harnesses and protective equipment.
  • Instructing and briefing customers on safety procedures and the safe way of experiencing activities – evaluating participant competence and safety at all times.
  • Delivering the adventure, ensuring an amazing customer experience.
  • Hosting schools and education groups, helping children to take on new adventures and overcome their fears.
  • Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary.