Customer Accounts Officer (Leasehold)

We are looking for a passionate and enthusiastic individual to join our Customer Accounts Team. The team provides an efficient and supportive arrears management service to our leaseholders.

As a Customer Accounts Officer (Leasehold), you will be responsible for pursuing leasehold arrears, agreeing appropriate repayment arrangements with customers, and referring customers to internal or external support where required.

Where appropriate, you will progress cases through the legal process, including referral to court, attendance at hearings, applying for warrants, and supporting eviction action.

While you won’t be out and about all the time, there will be occasions where you are required to attend meetings or court hearings relating to customers across our operating regions. These include Hampshire, Wiltshire, Somerset, Dorset, Devon, and Cornwall, so being suitably located within or able to travel to these areas is important.

With a strong focus on achiev...