Customer Account Support Specialist

The Customer Account Support Specialist oversees and supports external customer accounts by fostering strong customer connections and advocating for internal processes ensuring customer success and satisfaction. A Customer Account Support Specialist will collaborate closely with internal teams, support customer critical needs, interfacing and building relations with external customers, and providing support to the Program Management team. The ideal candidate will have a strong background in customer service, order processing, manufacturing, and light marketing.

Duties/Responsibilities:

• Serve as the primary point of contact for clients and internal leadership, managing communication, expectations, and project status using tools, templates, and regular meetings.


• Build and maintain strong client relationships, acting as a strategic partner to understand business goals and drive client satisfaction, retention, and organic growt...