Job Description
Responsibilities
:- Lead the Customer Growth team to meet or exceed sales, retention, adoption, and customer growth targets.
- Build and maintain strong relationships with existing WellnessLiving customers, with a focus on increasing product utilization, service adoption, and long-term account value.
- Coach, mentor, train, and develop team members through regular feedback, performance reviews, and clear accountability.
- Monitor team activity, pipeline, KPIs, and performance trends to identify risks, opportunities, and areas for improvement.
- Develop and implement sales, retention, and customer growth processes that improve team efficiency and customer outcomes.
- Create and maintain reporting that provides clear visibility into outbound activity, retention performance, adoption trends, and team results.
- Establish standards for service levels, call handling, customer engagement, and performance monitoring. ...