CTOC Operational Support specialist

ISS

📍 Stafford, England, United Kingdom

Permanent Information and Record Clerks

Job Description

Job Description
We are looking for an organised and customer-focused individual who will lead on day-to-day client communications and system-based administration.
You will play a key role in ensuring service delivery meets agreed SLAs, whilst maintaining accurate records and supporting effective information management across the team.
Key Responsibilities
Act as the first point of contact for client calls and emails, logging and processing requests accurately
Monitor and triage Power & Environment alarm systems via CAFM systems (e.g. Maximo)
Raise, issue and manage reactive work orders
Allocate and coordinate work orders to the most appropriate engineer
Liaise with engineers, providing clear instructions and updates
Lead on client communications via email and CAFM-based tools
Ensure all jobs are managed within SLAs and priority response times
Maintain accurate records and...
        

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Job Details

Location Stafford, England

Job Type Permanent

Category Information and Record Clerks

Posted June 29, 2026

Deadline August 08, 2026