CSSC Front Line Representative

IND CSSC Order Management Representative

We are looking for a customer‑focused professional to handle order management throughout the full order lifecycle—from quotation to fulfilment—within a fast‑paced manufacturing environment. You will be the first point of contact for customer inquiries, coordinating with sales, finance and supply‑chain partners to ensure accurate, timely order processing.

Responsibilities

• Provide first‑contact resolution on customer inquiries and process quotations, order entries, and related business transactions in SAP.
• Manage customer order changes, including lead times, shipping conditions, quantities, cancellations, and coordinate with External Sales, Finance, and Supply Chain.
• Create and manage tickets (RFIs, RFQs, OEW, CIC Logistics) to document, track, and route inquiries to relevant teams within service level agreements.
• Maintain customer and contact master data in SAP CRM, resol...