CSR Security Intrusion

Responsibilities

• Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
• Order processing: input orders into the system (different order types).
• Incoming calls management.
• Send order confirmation to customer (confirm delivery date based on ATP; partial delivery allowed, etc.).
• Credit notes / invoice processing.
• Backorder monitoring and order management; monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
• Maintenance of planned shipping days (delays, customer requests, etc.).
• Handle customer order cancellations (DOA).
• Monitor call‑off orders.
• Handle non‑conformities and complaints; issue internal complaints and RMA if required (Salesforce / Lawson).
• Send customer receipt confirma...