CS Operations, Specialist

Description

• Provide product and service information to customers and to agents and business partners as appropriate
• Identify upselling opportunities to maintain and increase income streams from customer relationships
• Recommend and implement programmes to support customer needs
• Resolve customer claims and complaints
• Develop initiatives to proactively inform and educate customers
• Coordinate customer survey with marketing team and develop improvement plans in response to customer survey
• May develop and deliver functional / technical training in customer service related areas

• Responsible for other relating tasks as assigned to align with business policy and build long term business growth.

• Explore opportunity to improve work flow and build healthy environment

•Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

In accordance with recruitment policy ...