Cs communities auditor (spanish fluent), community shopping moderation

Key job responsibilities Quality Auditing Perform high-volume, accurate auditing of both manual and automated moderation decisions to ensure compliance with Amazon's community moderation guidelines Identify and document moderation errors, distinguishing between avoidable errors, judgment calls, and harmful misses Maintain consistently high personal audit accuracy and productivity against established targets Insights & Continuous Improvement Provide data-driven insights and recommendations to improve quality metrics for both manual and automated moderation Support calibration sessions with moderation partner sites, aligning on guideline interpretation and quality standards Conduct root cause analysis on quality trends and contribute findings to partner support WBRs and business reporting Collaboration & Guidelines Participate in auditing projects including the creation, improvement, and simplification of moderation guidelines Serve as a QA resource for moderation representatives and m...

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