Cross Technology Managed Services Engineer (L3)

Overview

The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients and ensures zero missed service level agreement conditions. The engineer manages tickets of high complexity, conducts advanced tasks, and provides resolution to a diverse range of complex problems while coaching and mentoring junior team members across functions. The role focuses across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration and may also support project work as required.

Key Responsibilities

• Design, deploy, configure, and maintain hybrid infrastructure platforms spanning Microsof...