CRM Systems Administrator (remote potential)

Position Purpose

The CRM Administrator is responsible for implementing and maintaining customer relationship management (CRM) software and related systems to provide a user-friendly experience for students and the backend functionality required by Admissions and Marketing staff, while helping to supply the data needs of management and senior leadership. Essential Duties Summary

Maintain and manage the configuration of CRM software

Conduct change reviews to analyze the impact and proposed configuration changes and mitigate risk

Analyze business processes and design solutions using existing software platforms

Troubleshoot errors related to the CRM and integrations with other systems

Train users on how to use the CRM software

Create user accounts and manage access to the CRM

Create and modify dashboards, reports, forms, and email templates

Create and update documentation of data flows, proce...

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