CRM Support Executive (Luxury Retail)
P
PERSOL SINGAPORE PTE. LTD.
📍 singapore, singapore, Singapore
Job Description
Key Responsibilities 1. CRM Operations & User Support
- Provide first- and second-level support for CRM users across all markets.
- Investigate, troubleshoot, and resolve CRM-related issues and service requests.
- Monitor CRM system performance and escalate issues where necessary.
- Work closely with vendors and technical teams to resolve incidents and defects.
- Track and manage support tickets to ensure timely resolution and communication.
- Manage user access, roles, and permissions in accordance with company policies.
- Support user onboarding and offboarding activities.
- Maintain CRM configurations, master data, and system settings.
- Perform routine system administration activities and health checks.
- Ensure data quality, consistency, and integrity within the CRM platform.
- G...