Crm & service analytics specialist

CRM & Service Analytics Specialist Remote | Based in Mexico | Supporting the Canadian Team About the Role Mabe is looking for a CRM & Service Analytics Specialist to join our Post-Sales Service team. This is a remote role based in Mexico, working closely with our Canada-based team. In this role, you'll be the key user and main point of support for our CRM platform, supporting Service operations and driving data-informed decisions that improve efficiency and the customer experience. What you'll do: Administer and maintain the CRM platform, ensuring correct configuration, data integrity, and service provider management Manage the service network within the CRM (providers, technical skills, coverage areas, postal codes, etc.) Coordinate and execute functional testing for system updates and new features Support strategic Service initiatives and continuous improvement projects Build and analyze reports, KPIs, and operational dashboards Provide analytical support to Call Taking, Sales & Part...

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