Job Description
Planning the right message, to the right customer, at the right time!
At Pets at Home, our Pets Club sits at the heart of how we build lasting relationships with millions of pet owners. We’re now looking for an experienced CRM Manager to take a lead role in shaping and planning our customer-first communications, acting as the “air traffic controller” for CRM activity, offers and vouchers across our pet care ecosystem.
About the Role
Reporting directly to the Head of Loyalty & CRM, you’ll own the planning, prioritisation and orchestration of CRM communications to existing customers. This is a highly collaborative role, working with partner teams and CRM Managers balancing commercial demands with customer empathy to ensure our communications are relevant, timely and never overwhelming.
You’ll translate business needs into a clear, cohesive customer contact plan, guiding what we send, when we send it and why, all while sup...