Title: CRM Lead
Work Location: Remote PST only
Position Type: Contract
Duration: Long Term
Summary:
+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).Solid understanding of customer service operations and CRM/contact center best practices.Strong communication, stakeholder management, and onsite leadership skills.Ability to create detailed functional and technical documentation.Experience managing projects in cross-functional enterprise environments. Preferred Skills:Oracle certifications (, Oracle BC Service Certified).Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.Experience with middleware/integration tools (, MuleSoft, Oracle Integration Cloud).Understanding of customer experience analytics and rep...