CRM Coordinator (6-month fixed term contract)
CHANEL
📍 South Korea, Seoul, South Korea
Job Description
Job Mission:
The CRM Coordinator (Fixed-Term Contract) is responsible for supporting key initiatives related to Marketing and Client Experience – customer data quality, clienteling tool enhancement, and CRM communications. This role will play a vital role in testing, validating, and documenting system improvements, while also collaborating closely with cross-functional teams to ensure accurate customer data, effective rollout of new tools, and continuous improvement of the client experience across all touchpoints.
Key Responsibilities:
Review and support on sign off on customer data project testing scenarios to ensure accuracy and completeness before launch
Identify pain points or system gaps during client data testing, and document issues in the product backlog for resolution
Provide support for change management and training initiatives related to the customer data improvement project.
Conduct testing...