Job Description
Retention Lead / Customer Lifecycle Manager
Clitheroe (3 days/week) | Hybrid
Competitive salary + bonus + benefits
We’re partnering with WillPowders on a key hire as they continue to scale and invest in long-term customer value.
With a highly engaged and loyal customer base, the brand is now focused on building a best-in-class retention function, turning strong acquisition into sustained growth through lifecycle strategy, loyalty and repeat purchase.
The Role
- You’ll own the full customer lifecycle from post‑acquisition onwards defining how the brand drives repeat purchase, reduces churn and increases lifetime value.
- This is a strategic role, not a channel execution position.
- You’ll set the retention strategy across email, SMS, loyalty and community, working with internal teams and partners to deliver against it, while owning the commercial outcomes.