Job Description
Location: London / Flexible / Hybrid
Department: Data & Technology
Reports to: Technology & Product Manager
About the role:
As CRM Administrator, you will play a key role in supporting and improving Alight Media’s CRM environment and wider business systems.
Acting as the first line of support for CRM users across the business, you will help maintain data quality, support users, manage tickets, and contribute to ongoing system improvements and projects. You will work closely with the Technology & Product Manager to ensure the CRM platform remains reliable, user-friendly, and aligned to business needs.
This role is ideal for someone who enjoys problem-solving, systems administration, user support, and improving processes through technology.
Key responsibilities:
CRM Support & Ticket ...