Crisis Communications Lead for 24x7 IT Operations

A global technology services company seeks a Software Development Advisor in Guadalajara, Jalisco. The role entails coordinating communication across teams during major incidents and crisis events, documenting TEC4 processes, and engaging with stakeholders. Candidates should have at least 5 years in major incident management and be proficient in ITSM tools like ServiceNow. An ideal candidate will demonstrate strong communication skills and the ability to maintain composure under pressure.
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