Crew Leader Moxy Birmingham NEC

We are looking for an adaptable problem solver who takes initiative to ensure guests have a great experience. Someone who can manage a team in a fast-paced service role, all while bringing the Moxy brand to life, creating a fun and relaxed environment that makes guests feel at home.

Main Tasks and responsibilities

• Assist the Assistant Captain in ensuring the smooth and efficient day-to-day operations
• Assist in providing staff with ongoing coaching, training and development
• Customer service, guest relations and creating positive guest experiences
• You will be updated on the Hotels forecast and what’s going on in-house and, in the neighbourhood,
• Managing Food & Beverage outlets the Moxy way
• Manage hotel room inventory and checking guests in/out the Moxy way
• Follow all food safety, licensing and health & safety policies to work safely
• Promote & support the Moxy brand and the Marriott Bonvoy ...