Job Description
- Accounts Receivable Management
- Follow up on outstanding payments and escalate overdue accounts to relevant stakeholders.
- Keep debtor days to a minimum and consistently meet monthly collection targets.
- Investigate and resolve unapplied payment matters.
- Crunching of credit notes, Unapplied Cash & Trust accounts
- Trust Transfers
- Process refunds
- Request write-offs and WHT journals in accordance with firm policy.
- Client Communication & Case Management
- Record all client communications and collection activities in the Case Management System (CMS).
- Liaise professionally with clients, staff members, and partners to resolve queries and maintain strong relationships.
- Collaborate with relationship attorneys to support collection efforts and resolve billing issue...