Description
Position at Glidewell Dental
Essential Functions:Downloads, prints and distributes daily and/or weekly tasks, ensuring work is distributed evenly. Handles and resolves customer inquiries regarding returns and credits for purchased products. Manages work queues in order to maintain a 3-5 day processing period. Keeps accurate record of returned precious alloys and complies with company’s Standard Operating Procedures (SOP) for recycling. Performs credit analysis and audits to ensure credit is under warranty.Communicates with customers regularly for credit verifications. Generates weekly credit reports for all logistics departments across enterprise.Utilizes multiple systems to track and record daily credits requests. Communicates and coordinates with internal departments regarding discrepancies and unresolved issues. Thoroughly and accurately, documents cred...