Job Description
- Job Designation: Associate – Customer Support & Creator Success
About Faym:
At Faym, we are leading the charge in content commerce in India through our growing network of creators. Faym.co empowers creators to set up their own mini e-commerce stores, helping them sell products from our partnered brands. Powering over 35,000 creators with ₹200 Cr monthly GMV, we're redefining creator-led commerce in India.
Role Summary
Be the primary point of contact for creators on Faym, ensuring a seamless experience through timely support, campaign coordination, creator engagement, and operational Excellence.
Key Responsibilities
* Resolve creator queries across Instagram, WhatsApp, Facebook, and Email within defined TATs.
* Handle issues related to campaigns, orders, payouts, earnings, sourcing, and content posting.
* Escalate and track critical issues to closure....