Job Description
**Position Summary**
The IT Support Technician provides frontline and escalated technical support to internal Red River users, including in-person, remote, and hybrid support services. This role serves as a primary point of contact for incident resolution, troubleshooting hardware and software issues, and ensuring timely, accurate ticket handling. The IT Support Technician works independently while collaborating closely with support, engineering teams, and leadership to deliver a high-quality support experience and continuously improve service delivery.
**Key Responsibilities**
+ Respond to user-reported issues via phone, email, and remote support tools while following established processes.
+ Provide technical support for hardware, software, connectivity, and productivity issues in remote, onsite, and hybrid environments.
+ Troubleshoot and resolve desktop, laptop, application, and peripheral issues across Windows and macOS systems.
+ Analyze user needs and recommend...
The IT Support Technician provides frontline and escalated technical support to internal Red River users, including in-person, remote, and hybrid support services. This role serves as a primary point of contact for incident resolution, troubleshooting hardware and software issues, and ensuring timely, accurate ticket handling. The IT Support Technician works independently while collaborating closely with support, engineering teams, and leadership to deliver a high-quality support experience and continuously improve service delivery.
**Key Responsibilities**
+ Respond to user-reported issues via phone, email, and remote support tools while following established processes.
+ Provide technical support for hardware, software, connectivity, and productivity issues in remote, onsite, and hybrid environments.
+ Troubleshoot and resolve desktop, laptop, application, and peripheral issues across Windows and macOS systems.
+ Analyze user needs and recommend...