Job Description
Job Description
- Monitor and report on Fleet Partner Rider activity within allocated zones, flagging suspicious behaviour and potential fraud cases to the Supervisor for escalation.
- Support the day-to-day operational compliance of Fleet Partner Riders, ensuring adherence to platform policies and standard operating procedures.
- Assist in the execution of anti-fraud controls during live operations, identifying anomalies and escalating findings in a timely manner.
- Conduct regular on-ground site visit audits and spot checks across allocated zones to verify Fleet Partner Rider behaviour and operational compliance.
- Act as a point of contact for Fleet Partner Riders on compliance-related queries, ensuring clear and consistent communication of policies and expectations.
- Support the end-to-end process for Fleet Partner Rider-level cancellation fraud, contributing to data gathering, documentation, and follow-up actions.
- Maintain accu...