Job Description
To ensure timely and effective customer support by coordinating issue resolution, managing customer inquiries, and fostering strong relationships between customers and internal teams for a seamless service experience.
Function and duties
Customer Experience & Engagement
Customer Education: Trained customers on ODEX to ensure smooth adoption and usage.
Proactive Communication: Responded promptly to customer inquiries, providing expert guidance.
Customer Feedback: Collected NPS feedback through proactive calls to improve services.
Import Expertise: Acted as a go-to resource for import-related queries and guidance.
Project & Process Engagement
Team Collaboration: Worked with ODEX team to resolve issues and optimize platform performance.
Sales Support: Managed urgent email inquiries, ensuring swift case resolutions.
Training & Growth: Completed...