Job Description
Key Responsibilities: Client Engagement : Meet clients to sign documents, ensuring all FICA requirements are accurate and meet the standards outlined by the FICA Act and Bank SLAs. Collaboration : Work closely with Transfer Secretaries to discuss cases before client appointments, ensuring smooth and seamless file handling. Efficiency : Attend all scheduled appointments on time, managing your day effectively to meet key targets. Client Support : Handle client complaints and queries promptly and professionally, keeping the Directors updated on resolutions. Business Development : Proactively generate leads, build your own client base, and foster strong relationships with potential clients. Problem-Solving : Use your excellent communication skills and expertise to manage client needs and resolve issues efficiently. Strong communication and problem-solving skills, with a passion for client service. A driven, result-oriented individual who thrives in a target-driven environment. A solid unde...