Job Description
Job Title: L1 Search Evaluator/ Content Moderator
Job Location: Mexico City/Monterrey/Guadalajara (Onsite)
Job Type: FTE
Role Overview: L1 Search Evaluators are the frontline specialists responsible for assessing
search quality and investigating user feedback to improve Client’s algorithms and search
products.
Key Responsibilities:
- Search Quality Assessment: Review and categorize bad cases to help search products and algorithms improve.
- User Feedback Investigation: Analyze user search requirements through data and direct feedback.
- Optimization & Risk: Provide suggestions for search result improvements and identify potential trust and safety risks.
- Policy Application: Read and apply 20-page long policies to daily evaluation tasks.