Job Description
Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Contact Centre Team Leader
Full-Time | 40 Hours per Week
Salary: £27,120 per year
Are you an experienced people leader who enjoys bringing out the best in others?
We’re looking for a Contact Centre Team Leader to lead, coach, and support a team of customer service advisors in a fast-paced environment. This is a great opportunity for someone who is passionate about people development, customer experience, and driving team performance.
As a Team Leader, you’ll play a key role in creating a positive, motivated team culture while helping your team achieve service and performance targets. If you’re confident managing day-to-day operations, handling es...