Contact Centre Support Assistant

Contact Centre Support Assistant – From £32,800 per annum – Permanent- AFH

Job Overview

As a Contact Centre Advisor you will join our talented team in Loudwater who deliver first class customer support to our Corporate Customers.

What you’ll do

• You will be part of the team responsible for the smooth running of Costa Express Operations, ensuring we support our major customers with expert knowledge and guidance.
• Answering inbound calls, making pro‑active outbound calls, as well as answering chat and emails
• Provide timely response to ensure we keep our machines running and selling more cups of great coffee, to more people, each day
• Be the first point of contact for any machine or stock enquiries
• Take ownership of customers queries through to resolution and aim for a first time resolution
• Build strong relationships to foster exceptional collaboration between Costa colleagues and depart...